Support email
For site questions, feedback, privacy requests, or bug reports, contact: support@dataclean.site. Include the page URL, browser, device type, file format, and a short description of what happened.
What to include in a bug report
If a cleaned file does not open correctly, mention the original file type, approximate file size, browser, operating system, and whether the issue happened on the public cleaner or the admin cleaner. Do not attach sensitive originals in the first message. A description is usually enough to begin investigating.
Privacy and account requests
For account-related questions, use the email address connected to your Fenwick DataClean account whenever possible. This helps confirm ownership before discussing account data or access issues.
Response expectations
Support messages are reviewed with the goal of improving the site and helping users understand the cleaner. A useful message explains what you expected, what happened, and which browser or device was used. If the issue involves a file, describe the format and approximate size instead of sending private originals right away.
Responsible disclosure
If you believe you found a security issue, include the affected page, steps to reproduce, and a short explanation of the potential impact. Do not attempt to access another user's account, private data, or administrative systems. Reports that help protect visitors are welcome.